Guidelines for Filing Complaints by Authors

Guidelines for Authors’ Complaints

Before Submitting a Manuscript
Authors are encouraged to carefully review all guidelines and policies related to the processing and publication of manuscripts available on this site.

How to File a Complaint?
Authors have the right to question and request clarifications if they identify potential misconduct related to applicable policies or ethical guidelines. Complaints can be submitted via a formal letter sent by email.

Categories of Complaints
Authors or other academics can file complaints regarding:

• Instances of plagiarism;
• Copyright infringement;
• Misrepresentation or incorrect research results;
• Non-compliance with established research standards;
• Undisclosed conflicts of interest;
• Bias during the review process;
• Excessive delays in manuscript processing;
• Dissatisfaction with peer review comments;
• Issues related to authorship.

Policies for Addressing Complaints
Once a complaint is received, an acknowledgment email will be sent to the complainant, assuring that the matter will be addressed within three business days, excluding the day the complaint was received.

The investigation will be conducted by the editorial team under the guidance of the Editor-in-Chief. Upon conclusion, a meeting will be held to analyze the detailed report on the case. The final decision will be communicated to the complainant via the email address used to submit the complaint.

We consider complaints as valuable opportunities to improve our manuscript processing system. All complaints are addressed respectfully, promptly, and with due diligence.